Registering for this site allows you to access your order status and history. Just fill in the fields below, and we’ll get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.
Create an AccountRefund & Exchange Policy
Free return & exchange services within 7 days upon receiving your item(s). Any questions, please contact us.
Replacement or Refund
Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the item to make sure it has been made in accordance with your order specifications. Please try on your cloth as soon as possible without altering, washing the item, or removing the tag. Please note that you need to contact us to initiate the returning or exchanging process.
Returning Exchanging Postage
Once we have confirmed your be-shipped items (item shipped different from item ordered or have a quality issue), we will be responsible for the item exchange excluding postage. You may also return the product and get a full refund. For personalized items, we are only accessible to exchange the size, no return or refund.
Defective, Damaged or Mis-shipped Items
You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain Proof of Damage documentation from your delivery carrier, which should be included in your returned package.
Item is the size you ordered but does not fit
Free return and exchange are available within 7 days upon you receiving the product. Over 7 days, please understand that items that do not fit properly but in accordance with the specifications you ordered can be returned or exchanged. But you need to cover the postage.
Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the cloth is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Return Process
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
Please Note
We only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us.
Leather Luxe reserve the right not to process the refund if they are returned in unacceptable condition. Any questions, please contact us for additional instructions.